WHERE DO YOU DELIVER?
We ship internationally to almost all countries with the exemption. If in doubt please email email@example.com
WHAT COURIER COMPANY DO YOU USE?
TNT for all orders within the EU. Orders outside the EU we find the best suitable courier company.
WHEN WILL MY ORDER SHIP OUT?
Orders will be shipped within 1-2 working days.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
All orders in the EU are normally shipped using Standard Shipping - please allow up to 6 working days for your order to arrive. For Express Shipping Please allow up to 3 working days for your order to arrive. For orders outside the EU we only use Express Shipping for orders outside the EU - please allow up to 4 working days for your order to arrive - depending on the destination and courier company / service.
We can provide Special Service Delivery if necessary. Please contact firstname.lastname@example.org for more information. If for any reason there is a delay with your shipment, please contact TNT and quote your tracking number.
CAN I TRACK MY ORDER?
Once your order has been shipped you will receive a confirmation email with your tracking number included.
CAN MY ORDER BE GIFT WRAPPED?
Everything is possible. If you have special enquiries, then please contact us at email@example.com.
HOW MUCH IS SHIPPING?
Within the EU
Standard Shipping (3-5 days) = Complimentary (free)
Express Shipping (1-3 days) = € 35.-
Outside the EU
Express Shipping = € 35.-
Please note that orders outside the EU may be subject to local authority import taxes and customs duties. If these charges apply to your the courier company may contact you by telephone once your shipment has reached customs to let you know the cost of the duty. Please be aware that if you choose not to pay the import charges and have the garments returned to us, we reserve the right to charge you any additional costs incurred for the garments return, including return shipping charges and customs handling fees.
As duties and taxes vary from country to country and are dictated by your local government, unfortunately we are unable to provide you with an estimated cost.
CAN I CHANGE THE DELIVERY ADDRESS AFTER MY ORDER HAS BEEN PLACED?
If you wish to change your delivery address after you have placed an order, please contact OPSUNDBAY as soon as possible, at firstname.lastname@example.org or give us a call +45 2066 3440
Once your order has been shipped we are unable to change the delivery address.
WHAT IS YOUR RETURN POLICY?
You have 14 days from delivery to notify email@example.com that you wish to make a return. Returns will only be accepted if the items are received un-worn and un-damaged with the tags in place. A quick try-on is completely OK to make sure that the fit is right.
We offer free return shipping in the EU for full price items only, simply email firstname.lastname@example.org within 14 days of receiving your order to request a return for a Refund or an Exchange. Please include in the email the collection address, date and time of collection, we will then issue you with a pre-paid returns label. Once the item has been received by our website department and processed you will receive an email with the outcome details.
For returns outside of the EU, simple email email@example.com within 14 days of receiving your order to request a return for a Refund or an Exchange. Enclose the item in an approved national mail or courier bag. Please note, if you are returning an item and loss or theft occurs, OPSUNDBAY cannot be held responsible. Please ensure that you obtain additional insurance or use a signed for service for additional protection as the parcel will remain your responsibility until it reaches us.
Please note we cannot refund shipping costs or any taxes/duties incurred for international and sale orders.
HOW DO I START A RETURN OR EXCHANGE?
To start a Return or Exchange email firstname.lastname@example.org to notify us that you are sending items back for return/exchange. Then pack up the not-quite-right items along with the filled-out packing slip.
We are unable to provide return shipping labels for returns outside of the EU and therefore return shipping costs outside of the EU are the customer’s responsibility.
You can send your OPSUNDBAY styles to the address below:
Nørre Søgade 9A
We recommend using a service with tracking so we can have eyes on where your returns are. Please make note on the Commercial Invoice that these items are being Returned to Vendor, and use each item’s listed price as its value. Once we receive your return we will contact you via email with the status of your refund and/or exchange.
HOW DO I EXCHANGE OR RETURN A GIFT?
Email our Guest Services team at email@example.com with the following details:
Gift giver’s name / email
Order number (if possible)
Your Shipping Address
Digital Gift Card or Exchange? If exchange, what would you like?
Exchanges will be sent out as soon as the original items arrive. If you can’t decide what you want to try next, we can also email you a digital gift card for the original amount paid for your gift.
HOW LONG DOES A REFUND OR EXCHANGE TAKE TO PROCESS?
Refunds and Exchanges are typically processed 3-4 days after we receive the return. Once your return has been checked in, give 2-3 business days for refunds to be credited to your account and 1-2 business days for our team to pack and ship any exchanges, inventory permitting. Once we receive your return we will contact you via email with the status of your refund and/or exchange.
WHAT IF MY ITEM IS DAMAGED?
In order to return a faulty garment please email firstname.lastname@example.org for approval.
Please enclose your original order number and a return address in with the faulty item and return to OPSUNDBAY Head Office address below. Once received, our QC team will assess the damage and where possible the item will be repaired. Please allow up to 2 weeks for the repair to be carried out. When complete we'll return your item to the address provided. Unfortunately, we cannot guarantee an item is repairable until it has been assessed.
Nørre Søgade 9A